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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Pruitt

December 18, 2025

5  out of  5
rating by Beth Pruitt
"I love when I call and whether it’s rob or Jennifer I always get answered quickly and they take care of me very satisfied with them and have been for years!!!"
We responded:
"Thank you for the review! We’re delighted to hear that we have consistently provided you with prompt and helpful service. We’ll keep doing our best to make sure you’re always satisfied with our service! Thank you!"
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Brent Doty

December 16, 2025

5  out of  5
rating by Brent Doty
"Awesome service. Friendly staff. I would definitely recommend!!!!😊😊"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our staff. Your recommendation means a lot to us! Looking forward to serving you again soon. Thank you!"
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Tim Carter

December 16, 2025

5  out of  5
rating by Tim Carter
"Great insurance company to work with. Rob is awesome."
We responded:
"Thank you, Tim! We appreciate the review and appreciate having you as a customer! Thanks!"
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Miana Gordon

December 10, 2025

5  out of  5
rating by Miana Gordon
"Always have had great customer service every single time I’ve called"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service from our office. If you ever have any questions or need assistance, we’re here to help! Your State Farm Agent in O'Fallon, IL Rob Isringhausen"
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Howard LaPointe

December 5, 2025

5  out of  5
rating by Howard LaPointe
"This State Farm agent and his staff are truly amazing! They are so helpful and they truly care about you. Everyone is so friendly and Rob himself is just one of the nicest people you would ever want to do business with. He is very honest and open to answering all your questions.Every Thanksgiving we receive a card telling us how much he appreciates our business and we find this just so very nice and thoughtful. When we were looking for earthquake insurance in another state he sent us an email with the companies that do insure homes there. Above and beyond are what you get with this agency and quite frankly we would not do business with anyone else. State Farm and Rob was one of the best decisions we ever made."
We responded:
"Thank you so much for taking the time to leave such a kind review. Your words mean a lot to us and we truly appreciate your feedback. It's customers like you that make our work so rewarding. We are thrilled to hear that you had a positive experience with us. Providing excellent service and ensuring customer satisfaction is our top priority, and we're glad we were able to meet your expectations. Once again, thank you for your kind words. It was a pleasure serving you, and we look forward to continuing to work with you! Your State Farm Agent in O'Fallon, IL Rob Isringhausen"
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Margaret Williams

November 26, 2025

5  out of  5
rating by Margaret Williams
"I have always had a wonderful experience with Rob and his knowledgeable staff at State Farm"
We responded:
"Thank you for the review! We are glad to hear that our team has provided you knowledgeable and excellent service. We appreciate having you as a customer. Thank you!"
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Maddison Kaiser

November 25, 2025

5  out of  5
rating by Maddison Kaiser
"Ive had my home and auto insurance through them for several years and they’ve always been friendly and helpful. My auto price has even gone down a bit which is an added bonus."
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Zach Dinges

November 25, 2025

5  out of  5
rating by Zach Dinges
"Cheap rates and amazing customer service!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Arnold Neely

November 24, 2025

5  out of  5
rating by Arnold Neely
"Rob Isringhausen – State Farm Insurance Rob and his team are truly top-tier. Every time I call, they’re friendly, patient, and always willing to help even when I know I’m asking a million questions. Their customer service is A1 every single time. I really appreciate having Rob as my insurance agent. His team makes everything smooth, clear, and stress-free. Highly recommend him and his team."
We responded:
"Thank you for your kind words! We’re delighted that our team has made your experience smooth, clear, and stress-free. We love helping people with their questions because there’s no such thing as a bad question! Your trust and recommendation mean a lot to us!"
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Gina McKee

November 21, 2025

5  out of  5
rating by Gina McKee
"Jennifer Noble is the ultimate professional! She has helped me twice over the phone and both times was able to resolve issues I had with my bank- including waiving fees :)"
We responded:
"Thank you so much for sharing your experience! We're thrilled to hear that Jennifer provided you with exceptional support. We’ll be sure to pass along your kind words to Jennifer—she’ll be delighted to know her efforts made such a positive impact. Thanks again for your feedback!"
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James Peters

November 18, 2025

1  out of  5
rating by James Peters
"Steer clear of this State Farm agents office. I’m not saying State Farm is bad but the sales tactics of this office are very scrupulous and misleading. Received a quote from there office when buying my home, they were reasonable. Then less than three months into my policy they switch and said the price they gave me was assuming I was moving my car and boat policy. I never agreed to such things so they raise my premiums I checked my original email and subsequent emails and none of the quotes or anything eluded to this supposed discount for bundling. I attempted to resolve with Rob and he promised to get back with me and never called me back. His staff is also not very responsive. I think someone screwed up and gave me the wrong price and they tried to make me just pay the difference. I originally told them I’m not moving my other business and asked them to honor the original quote for the first year as quoted and then they could adjust starting year 2. Once again got no response. Communication is a very important part of an insurance agency and if they don’t honor what’s in writing I could not trust them when I needed it most."
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George Kloster

November 11, 2025

5  out of  5
rating by George Kloster
"Rob’s office handles everything very professionally and with great responsiveness."
We responded:
"We truly appreciate your positive feedback! It’s wonderful to know that our team has assisted you efficiently and promptly. Delivering exceptional support is something we take great pride in. We look forward continuing to serve you for many years to come! Thank you!"
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Raven

November 10, 2025

5  out of  5
rating by Raven
"Cheaper Auto insurance than Progressive and Geico. My monthly rate has decreased twice so far, which is always a welcomed bonus."
We responded:
"Thank you so much for sharing your positive experience! Saving you money while providing great service is exactly what we strive for. If you ever have any questions or need assistance, we're here to help! Thank you!"
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Timmy Ladd

October 3, 2025

5  out of  5
rating by Timmy Ladd
"Awesome"
We responded:
"Thank you so much for the review, we really appreciate it!"
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Joel Herrmann

October 2, 2025

4  out of  5
rating by Joel Herrmann
"Good experience"
We responded:
"Thank you for leaving a review, we really appreciate it! If there is anything that we can do to improve and make your experience 5-stars next time, please let us know. Thank you!"
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Paul Frenier

September 25, 2025

5  out of  5
rating by Paul Frenier
"Always pleased with my service! Fantastic customer service! Always there when you need them!"
We responded:
"We are very glad to hear that! Thank you for the review!"
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Delphya Trimble

September 24, 2025

5  out of  5
rating by Delphya Trimble
"I have had State Farm insurance for several years and have dealt with a couple different agents. Ron and his team are the best State Farm agents I have ever dealt with. The staff are always so nice, friendly, and helpful. Jennifer is always very helpful and is great with communication. She keeps me updated on my bill, any policy changes, and any new services or discounts and I really appreciate that. I have called with questions about claims and what I can do to get them started. Each time I’m met with a great and positive customer service."
We responded:
"Delphya, Thank you for taking the time to leave a review! We are delighted to hear that you are satisfied with the service provided. Your feedback is greatly appreciated and encourages us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are always here to help. Thank you once again for your kind words! Your State Farm Agent in O'Fallon, IL Rob Isringhausen"
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Tim Petty

September 12, 2025

5  out of  5
rating by Tim Petty
"Rob and his team always available and friendly."
We responded:
"Tim, We appreciate your feedback and are happy to hear that our team has provided great support! Thank you! "
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Chuck Schneebeli

September 11, 2025

5  out of  5
rating by Chuck Schneebeli
"A huge tree hit our home in 2022. Rob was on it with advice. Had some issues with Wells Fargo not releasing enough of SF’s payment (in escrol) to start the $160,000 project. He attempted to help, and that was enough. Sometimes its more than just paying a bill each month when you get a good person to person connection during times of duress."
We responded:
"Chuck, Thank you so much for taking the time to leave a review. I often reflect back on your situation as a reminder that we never know what the next day will bring for all of us. Our customer's worst days are the days that we have to be at our best. Thank you again!"
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Travis Esmon

September 10, 2025

5  out of  5
rating by Travis Esmon
"Great team! Always helpful and always saving me money!"
We responded:
"Travis- thanks for leaving a review, we appreciate it!"
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Sharon Redinger

August 29, 2025

5  out of  5
rating by Sharon Redinger
"I greatly appreciate the amazing customer service I receive every time I contact the office. This week Jennifer quickly helped me with estimates and changes with a new car; she was swift, kind and great to work with. Rob is always gracious answering all my questions when I call to discuss my coverages. I highly recommend working with Rob and his team."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our team has provided you with exceptional service. Our team strives to make every interaction smooth and helpful, and it's great to know that we hit the mark for you. We truly appreciate your recommendation and look forward to assisting you with anything you need in the future! Thank you!"
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Greg Wells

August 25, 2025

4  out of  5
rating by Greg Wells
"The best experience that I have had with an insurance company in 30 years!!!"
We responded:
"Hi Greg! Thank you for taking the time to leave us a review! We are happy to hear that you were satisfied with the service you received from our office. Thanks again!"
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Haley Kemper

August 22, 2025

5  out of  5
rating by Haley Kemper
"Friendly staff very easy to work with for your insurance needs"
We responded:
"Thank you for the review! We're delighted to hear that our team made your experience easy and friendly. Thank you!"
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Kevin Perkins

August 22, 2025

5  out of  5
rating by Kevin Perkins
"Jenifer is awesome! Very friendly and informative!!"
We responded:
"Thanks, Kevin! We really appreciate the review! Thanks for being a customer!"
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bytemehrd

August 19, 2025

5  out of  5
rating by bytemehrd
"Been with the operator and owner for years. Always very nice and inciteful with the knowledge you need."
We responded:
"Thank you for the review! It's always our goal to provide a great experience for our customers. If there’s ever anything more we can do for you, please let us know—we’re always here to help!"