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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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joe

March 25, 2026

5  out of  5
rating by joe
"State farm has always done a good job for me. Very helpful whenever I need anything."
We responded:
"Joe, Thank you for the awesome feedback. We love that you had such a great experience! Thanks for sharing! We're always happy to assist so don't hesitate to reach out to us if you need anything. Thank you!"
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Emily

March 24, 2026

5  out of  5
rating by Emily
"Excellent service, always friendly and responsive"
We responded:
"Hey Emily, Thank you for taking the time to share your experience. We truly appreciate taking the time to leave us a review. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks!"
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Danielle White

March 16, 2026

5  out of  5
rating by Danielle White
"I blew two passenger side tires from a pot hole , and they came to my rescue marvelously."
We responded:
"Danielle, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! See you soon!"
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Matt Nadelhoffer

March 16, 2026

5  out of  5
rating by Matt Nadelhoffer
"Great agency. Rob and his staff are very honest and will assist you with all your insurance needs. I highly recommend them!"
We responded:
"Hey Matt, Thanks for the kind words! We really appreciate you taking the time to leave a review. Thanks!"
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Tracy Lange

March 12, 2026

5  out of  5
rating by Tracy Lange
"The people in the office are very helpful."
We responded:
"Tracy, Thanks for the kind words! We're thrilled that we left such a great impression! If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
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Demetrius Kirkwood

March 11, 2026

5  out of  5
rating by Demetrius Kirkwood
"Been a customer of this State Farm office for several years! The staff there are great and very helpful. I’ve particularly worked with Jennifer and Stacy. They both ware great to work with. They’re always looking to help you and answer any questions you need. I highly recommend working with the to get great quoting sand rates for your insurance needs."
We responded:
"Hello Demetrius, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. Thank you!"
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Ceaira F

March 3, 2026

5  out of  5
rating by Ceaira F
"I have to say, the Rob Isringhausen‘s Team has worked with me and guided me through a lot. And plus, they have stayed on top of my rate to help me get the best one. Thank you guys!!"
We responded:
"Ceaira, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to keeping up the great work! Please let us know what we can do for you in the future."
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William Jones

March 2, 2026

5  out of  5
rating by William Jones
"Rob I. State Farm Insurance is great. Wonderful people to work with. They always take good care of me with my business. Keep up the great work. 👍🏽"
We responded:
"William, Thanks for the kind words! We truly appreciate your review and will work hard to continue going above and beyond!"
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Nick Osborn

February 26, 2026

5  out of  5
rating by Nick Osborn
"Been great to work with"
We responded:
"Thanks for the 5-stars! We appreciate your feedback!"
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Annie C

February 24, 2026

5  out of  5
rating by Annie C
"I’m more than pleased with the service I have through State Farm. The roadside assistance was a life saver."
We responded:
"Annie, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks!"
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Clifton Leflore

February 18, 2026

5  out of  5
rating by Clifton Leflore
"Wonderful"
We responded:
"We really appreciate your 5-star review, it means a lot to us!"
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Amanda Tipton

February 16, 2026

1  out of  5
rating by Amanda Tipton
"BEWARE OF THIS AGENT! My rates were repeatedly increased throughout my 6+ claim-free years with this office. When I finally decided to shop rates, I was able to save $1,800 / year on my auto policies and $800 / year on my homeowners & got lower deductible & higher coverage. I sent an email to the agent's office to cancel my auto policies and was told they were unable to cancel my policies without a copy of my declarations page. Per State Farm policy, a declarations page is only needed for back-dated cancellations. I informed Jennifer at this office that I was not requesting a back-dated cancellation. I sent a total of FIVE emails requesting forward-dated cancellations. When I finally called the office to confirm my cancellation, the girl answering the phone refused to give her name & said everyone in the office was at lunch, but someone would call me back. I had to waste 25 minutes on the phone with corporate to actually get my policies cancelled."
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Michael Pointer

February 16, 2026

5  out of  5
rating by Michael Pointer
"Best dang state farm office around. Jennifer and Stacy are always a great help with any situation you have and make the process of filing claims so simple and easy as possible."
We responded:
"Hey Michael, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you."
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Tim Pflasterer

February 2, 2026

5  out of  5
rating by Tim Pflasterer
"Rob and everyone at State Farm are fantastic! Extremely responsive and very helpful whether you reach out to them via phone call,text, or email all of your needs will be taken care of. Thank you from Katie Gehrer."
We responded:
"We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. Thank you!"
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Jessica Lea

January 30, 2026

5  out of  5
rating by Jessica Lea
"I’ve been with Rob for several years now, and they are great. They always work with me to get the best rates for my needs, always answer all my questions. I would recommend them to anyone looking for competitive rates and great service."
We responded:
"Jessica, Thank you for the awesome feedback! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! We're here for you anytime!"
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Leonardo Ngunjiri

January 24, 2026

5  out of  5
rating by Leonardo Ngunjiri
"This group here is supportive and always strive to give great service! Excellent!"
We responded:
"Hi Leonardo, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! We're here for you anytime!"
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Jasmin Sutherland

January 22, 2026

5  out of  5
rating by Jasmin Sutherland
"Great team! Everytime I call I receive excellent customer service and they always meet whatever needs I have at the time!"
We responded:
"Thank you, Jasmin! We appreciate the review!"
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Dan Weiler

January 13, 2026

5  out of  5
rating by Dan Weiler
"Great rates and customer service. Highly recommend"
We responded:
"Thank you for the review and the wonderful compliment! We really appreciate it!"
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Chad Bateman

January 13, 2026

5  out of  5
rating by Chad Bateman
"Always informative and great customer service! Been a long time member!"
We responded:
"Thank you for the review! We truly appreciate having you as a long-time customer and look forward to continuing to serve you for many years to come! Thanks!"
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Kashondra Murphy

January 6, 2026

5  out of  5
rating by Kashondra Murphy
"I Love this office right here ❤️ This is the one. I switched to State Farm in August of last year and my insurance have increased by 800 dollars in 6 months! Ain’t no way I was getting took advantage of like that by Allstate. I’m so thankful for you guys and will Always recommend you to Anyone I know 🫶🏽"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that switching to State Farm has made such a positive difference for you. Our team is dedicated to providing outstanding service, and it means the world to us to know you feel that way. We truly appreciate your recommendation and look forward to continuing to help you with your insurance needs for years to come!"
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Michelle Love

January 5, 2026

5  out of  5
rating by Michelle Love
"Very nice office."
We responded:
"Thank you for the review and the kind words, Michelle; we really appreciate it!"
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Beth Pruitt

December 18, 2025

5  out of  5
rating by Beth Pruitt
"I love when I call and whether it’s rob or Jennifer I always get answered quickly and they take care of me very satisfied with them and have been for years!!!"
We responded:
"Thank you for the review! We’re delighted to hear that we have consistently provided you with prompt and helpful service. We’ll keep doing our best to make sure you’re always satisfied with our service! Thank you!"
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Brent Doty

December 16, 2025

5  out of  5
rating by Brent Doty
"Awesome service. Friendly staff. I would definitely recommend!!!!😊😊"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our staff. Your recommendation means a lot to us! Looking forward to serving you again soon. Thank you!"
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Tim Carter

December 16, 2025

5  out of  5
rating by Tim Carter
"Great insurance company to work with. Rob is awesome."
We responded:
"Thank you, Tim! We appreciate the review and appreciate having you as a customer! Thanks!"
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Miana Gordon

December 10, 2025

5  out of  5
rating by Miana Gordon
"Always have had great customer service every single time I’ve called"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service from our office. If you ever have any questions or need assistance, we’re here to help! Your State Farm Agent in O'Fallon, IL Rob Isringhausen"